The meaning of distraction: How metacognitive inferences from distraction affect brand attitudes

Daniel M. Zane, Robert Smith, Rebecca Reczek

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Consumers often encounter advertisements in the background while primarily focused on other stimuli (e.g., while multitasking). Consumers’ perceived level of distraction by these background ads serves as a metacognitive cue from which inferences are drawn. When consumers perceive themselves to be relatively distracted by a background advertisement, they draw on an underlying lay theory that distraction implies interest in the contents of the distracting stimulus to make the metacognitive inference that they have positive evaluations of the advertised brand. Across five studies, we provide evidence for this proposed metacognitive inferential process by demonstrating that perceived distraction does not enhance brand evaluations when the distraction = interest lay theory is not perceived to be (1) diagnostic or (2) applicable to the current context (e.g., when consumers have little interest in the product category being advertised). Thus, this research introduces distraction as a new metacognitive experience from which consumers draw inferences and offers important insights into when and how background ads shape brand evaluations.
Original languageEnglish
Pages (from-to)974-994
JournalJournal of Consumer Research
Volume46
Issue number5
DOIs
Publication statusPublished - Feb 2020

Keywords

  • lay theory
  • metacognitive inferences
  • distraction
  • background advertisements
  • multitasking
  • metacognition

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