The Negative Effect of Red Tape on Procedural Satisfaction

Wesley Kaufmann, L.G. Tummers

Research output: Contribution to journalArticleScientificpeer-review

Abstract

In this study, we aim to replicate and extend the negative effect of red tape on
procedural satisfaction by conducting an experiment via the online crowdsourcing
service MTurk. Our findings indicate that a higher level of red tape is indeed
associated with lower procedural satisfaction. We also find support for a statistically
significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.
Original languageEnglish
Pages (from-to)1
Number of pages17
JournalPublic Management Review
DOIs
Publication statusPublished - 2017
Externally publishedYes

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The Negative Effect of Red Tape on Procedural Satisfaction. / Kaufmann, Wesley; Tummers, L.G.

In: Public Management Review, 2017, p. 1.

Research output: Contribution to journalArticleScientificpeer-review

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