Abstract
In this study, we aim to replicate and extend the negative effect of red tape on
procedural satisfaction by conducting an experiment via the online crowdsourcing
service MTurk. Our findings indicate that a higher level of red tape is indeed
associated with lower procedural satisfaction. We also find support for a statistically
significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.
procedural satisfaction by conducting an experiment via the online crowdsourcing
service MTurk. Our findings indicate that a higher level of red tape is indeed
associated with lower procedural satisfaction. We also find support for a statistically
significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.
| Original language | English |
|---|---|
| Pages (from-to) | 1 |
| Number of pages | 17 |
| Journal | Public Management Review |
| DOIs | |
| Publication status | Published - 2017 |
| Externally published | Yes |