@inproceedings{33a9a591710e45ec84ad54f1cdffd31e,
title = "The paradox of information systems in crisis: Walking the tight rope between rigidity and flexibility",
abstract = "Crisis situations ask for relevant, accurate and complete information to support decision makers. Today there is a plethora of systems available to crisis responders to generate, accumulate and process information. These systems and (infra) structures are often developed, established, and implemented outside crisis situations as part of preparedness activities. At the same time, crisis situations are often characterized by their volatility and uncertainty. Both in terms of the effects of the disaster, but also in the response to the disaster, and often require a tailored approach. In this research we examine trade-offs between the preparedness of information systems, and the flexibility needed to adapt to operational and crisis specific circumstances. We conduct this research through case studies centered around two large-scale emergencies and discuss the challenges in managing the {\textquoteleft}rigidity-adaptability{\textquoteright} balance for emergency responders.",
keywords = "Adaptability, Crisis Response, Information Systems, Organizational Capabilities, Preparedness",
author = "Kenny Meesters and Andreas Alexiou and Carol Ou",
note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2024.; 8th IFIP WG 5.15 International Conference on Information Technology in Disaster Risk Reduction, ITDRR 2023 ; Conference date: 04-12-2023 Through 06-12-2023",
year = "2024",
month = jun,
doi = "10.1007/978-3-031-64037-7\_11",
language = "English",
isbn = "9783031640360",
series = "IFIP Advances in Information and Communication Technology",
pages = "167--184",
editor = "Julie Dugdale and Terje Gj{\o}s{\ae}ter and Osamu Uchida",
booktitle = "Information Technology in Disaster Risk Reduction - 8th IFIP WG 5.15 International Conference, ITDRR 2023, Revised Selected Papers",
}