@inproceedings{bba52a5e04f84d5cb2b1adc2bd53113d,
title = "The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience",
author = "Frank Hendriks and Carol Ou and {K Amiri}, Amin and Sander Bockting",
year = "2020",
month = jan,
language = "English",
booktitle = "Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020)",
publisher = "The Hawaii International Conference on System Sciences 2020",
note = "53rd Hawaii International Conference on System Sciences , HICSS 2020 ; Conference date: 07-01-2020 Through 10-01-2020",
}