The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience

Frank Hendriks; Carol Ou; Amin K Amiri; Sander Bockting

The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience

Frank Hendriks, Carol Ou, Amin K Amiri, Sander Bockting

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020)
Subtitle of host publication	The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience
Place of Publication	Honolulu
Publisher	The Hawaii International Conference on System Sciences 2020
Publication status	E-pub ahead of print - Jan 2020
Event	53rd Hawaii International Conference on System Sciences - Grand Wailea, Maui, United States Duration: 7 Jan 2020 → 10 Jan 2020

Conference

Conference	53rd Hawaii International Conference on System Sciences
Abbreviated title	HICSS 2020
Country	United States
City	Maui
Period	7/01/20 → 10/01/20

Access to Document

Revised Manuscript - The effect of chatbot introduction on user satisfaction vFinal KPMGFinal published version, 181 KB

Cite this

Hendriks, F., Ou, C., K Amiri, A., & Bockting, S. (2020). The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. In Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience The Hawaii International Conference on System Sciences 2020.

Hendriks, Frank ; Ou, Carol ; K Amiri, Amin ; Bockting, Sander. / The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. Honolulu : The Hawaii International Conference on System Sciences 2020, 2020.

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year = "2020",

month = jan,

language = "English",

booktitle = "Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020)",

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Hendriks, F, Ou, C , K Amiri, A & Bockting, S 2020, The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. in Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. The Hawaii International Conference on System Sciences 2020, Honolulu, 53rd Hawaii International Conference on System Sciences , Maui, United States, 7/01/20.

The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. / Hendriks, Frank; Ou, Carol ; K Amiri, Amin; Bockting, Sander.

Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. Honolulu : The Hawaii International Conference on System Sciences 2020, 2020.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience

AU - Hendriks, Frank

AU - Ou, Carol

AU - K Amiri, Amin

AU - Bockting, Sander

PY - 2020/1

Y1 - 2020/1

M3 - Conference contribution

BT - Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020)

PB - The Hawaii International Conference on System Sciences 2020

CY - Honolulu

T2 - 53rd Hawaii International Conference on System Sciences

Y2 - 7 January 2020 through 10 January 2020

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Hendriks F, Ou C , K Amiri A, Bockting S. The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience. In Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. Honolulu: The Hawaii International Conference on System Sciences 2020. 2020