The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour

R.M. Davison, Carol Ou, E. Ng

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.
Original languageEnglish
Title of host publicationProceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS)
Place of PublicationYokohama
PublisherAssociation for Information Systems
Publication statusPublished - Jun 2018
Event22nd Pacific Asia Conference on Information Systems - Yokohama, Japan
Duration: 26 Jun 201830 Jun 2018


Conference22nd Pacific Asia Conference on Information Systems
Abbreviated titlePACIS 2018


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