The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour

R.M. Davison, Carol Ou, E. Ng

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.
Original languageEnglish
Title of host publicationProceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS)
Place of PublicationYokohama
PublisherAssociation for Information Systems
Pages2708-2719
Publication statusPublished - Jun 2018
Event22nd Pacific Asia Conference on Information Systems - Yokohama, Japan
Duration: 26 Jun 201830 Jun 2018

Conference

Conference22nd Pacific Asia Conference on Information Systems
Abbreviated titlePACIS 2018
CountryJapan
CityYokohama
Period26/06/1830/06/18

Fingerprint

Organizational citizenship behavior
Responsibility
Manufacturing firms
Interpretive case study
Social dimension
China
Willingness
Chinese culture
Work performance
Employees
Overtime
Agility
Problem solving
Role model
Work relations
Job description

Cite this

Davison, R. M., Ou, C., & Ng, E. (2018). The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour. In Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS) (pp. 2708-2719). Yokohama: Association for Information Systems.
Davison, R.M. ; Ou, Carol ; Ng, E. / The professional responsibilities of ERP experts : A new form of organizational citizenship behaviour. Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS). Yokohama : Association for Information Systems, 2018. pp. 2708-2719
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Davison, RM, Ou, C & Ng, E 2018, The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour. in Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS). Association for Information Systems, Yokohama, pp. 2708-2719, 22nd Pacific Asia Conference on Information Systems, Yokohama, Japan, 26/06/18.

The professional responsibilities of ERP experts : A new form of organizational citizenship behaviour. / Davison, R.M.; Ou, Carol; Ng, E.

Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS). Yokohama : Association for Information Systems, 2018. p. 2708-2719.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Davison RM, Ou C, Ng E. The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour. In Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS). Yokohama: Association for Information Systems. 2018. p. 2708-2719