In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.
|Title of host publication||Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS)|
|Place of Publication||Yokohama|
|Publisher||Association for Information Systems|
|Publication status||Published - Jun 2018|
|Event||22nd Pacific Asia Conference on Information Systems - Yokohama, Japan|
Duration: 26 Jun 2018 → 30 Jun 2018
|Conference||22nd Pacific Asia Conference on Information Systems|
|Abbreviated title||PACIS 2018|
|Period||26/06/18 → 30/06/18|
Davison, R. M., Ou, C., & Ng, E. (2018). The professional responsibilities of ERP experts: A new form of organizational citizenship behaviour. In Proceedings of the 22nd Pacific-Asia Conference on Information Systems (2018 PACIS) (pp. 2708-2719). Yokohama: Association for Information Systems.