The role of peers in estimating tenure-performance profiles: Evidence from personnel data

A. de Grip; J. Sauermann; I.J.P. Sieben

doi:10.1016/j.jebo.2016.03.002

The role of peers in estimating tenure-performance profiles: Evidence from personnel data

A. de Grip, J. Sauermann, I.J.P. Sieben

Sociology

Research output: Contribution to journal › Article › Scientific › peer-review

16 Citations (Scopus)

Abstract

This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.
Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,
Call centers

Original language	English
Pages (from-to)	39–54
Journal	Journal of Economic Behavior & Organization
Volume	126
DOIs	https://doi.org/10.1016/j.jebo.2016.03.002
Publication status	Published - 2016

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10.1016/j.jebo.2016.03.002

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title = "The role of peers in estimating tenure-performance profiles: Evidence from personnel data",

abstract = "This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers{\textquoteright} tenure. We estimate tenure-performance profiles using weekly panel data on individual workers{\textquoteright} performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers",

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AU - Sauermann, J.

AU - Sieben, I.J.P.

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Y1 - 2016

N2 - This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers

AB - This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers

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EP - 54

JO - Journal of Economic Behavior & Organization

JF - Journal of Economic Behavior & Organization

ER -

The role of peers in estimating tenure-performance profiles: Evidence from personnel data

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