The role of peers in estimating tenure-performance profiles

Evidence from personnel data

A. de Grip, J. Sauermann, I.J.P. Sieben

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.
Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,
Call centers
Original languageEnglish
Pages (from-to)39–54
JournalJournal of Economic Behavior & Organization
Volume126
DOIs
Publication statusPublished - 2016

Fingerprint

Personnel
Tenure
Peers
Workers
Call centres
Key words
Placing
Panel data
Peer effects

Cite this

@article{2da6f05aaa0048d99f1b06291a5c9b58,
title = "The role of peers in estimating tenure-performance profiles: Evidence from personnel data",
abstract = "This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64{\%} in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36{\%}, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers",
author = "{de Grip}, A. and J. Sauermann and I.J.P. Sieben",
year = "2016",
doi = "10.1016/j.jebo.2016.03.002",
language = "English",
volume = "126",
pages = "39–54",
journal = "Journal of Economic Behavior & Organization",
issn = "0167-2681",
publisher = "Elsevier Science BV",

}

The role of peers in estimating tenure-performance profiles : Evidence from personnel data. / de Grip, A.; Sauermann, J.; Sieben, I.J.P.

In: Journal of Economic Behavior & Organization, Vol. 126, 2016, p. 39–54.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - The role of peers in estimating tenure-performance profiles

T2 - Evidence from personnel data

AU - de Grip, A.

AU - Sauermann, J.

AU - Sieben, I.J.P.

PY - 2016

Y1 - 2016

N2 - This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers

AB - This paper investigates how newly hired workers learn on the job and the extent to which this learning is affected by their co-workers’ tenure. We estimate tenure-performance profiles using weekly panel data on individual workers’ performance. The results show a performance increase of 64% in the first year of the employment. We show that, during the first three months, workers placed in teams with more experienced peers have significantly steeper tenure-performance profiles than those employed in teams with less experienced peers. Our results suggest that placing new workers in more experienced teams reduces the time new hires need to become equally productive as an experienced worker by 36%, compared to being placed in less experienced teams.Keywords: Tenure-performance profiles, Peer effects, On-the-job learning,Call centers

U2 - 10.1016/j.jebo.2016.03.002

DO - 10.1016/j.jebo.2016.03.002

M3 - Article

VL - 126

SP - 39

EP - 54

JO - Journal of Economic Behavior & Organization

JF - Journal of Economic Behavior & Organization

SN - 0167-2681

ER -