| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Workshop on Quality Management in Services |
| Publication status | Published - 1995 |
To be or not to be served: That is the question
T.H.A. Bijmolt, Henk Roest, E.I.M. den Hoed
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional