| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Workshop on Quality Management in Services |
| Publication status | Published - 1995 |
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To be or not to be served: That is the question
- T.H.A. Bijmolt
- , Henk Roest
- , E.I.M. den Hoed
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional