Toward smart service networks: An interdisciplinary service assessment metrics

Y. Wang, Y. Taher, W.J.A.M. van den Heuvel

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Abstract

    Abstract:
    Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous interdisciplinary collaboration, cooperation and coordination among the network participants. However, due to the heterogeneous background of such participants (i.e., business, technical, etc.), different interpretations of the shared terminology are likely to happen. Thus, confusion may appear in the multi-disciplinary communication of SNs participants which in turn may lead to performance anomalies. To deal with such a problem, we propose a novel framework of bi-dimensional (business vs technical) performance metric indicators built on the basis of a systems thinking mindset. By using our framework, a holistic picture of the multiple dimensions and structure of SNs is provided, so that the interdisciplinary service participants have a correct understanding of the service scope and required resources in operation. Moreover, and most importantly, it provides a way to examine the performance traceability of the services within a SN.
    Original languageEnglish
    Title of host publicationProceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012)
    Place of PublicationBejing, China
    PublisherUnknown Publisher
    Publication statusPublished - 2012

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    Cite this

    Wang, Y., Taher, Y., & van den Heuvel, W. J. A. M. (2012). Toward smart service networks: An interdisciplinary service assessment metrics. In Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012) Bejing, China: Unknown Publisher.
    Wang, Y. ; Taher, Y. ; van den Heuvel, W.J.A.M. / Toward smart service networks : An interdisciplinary service assessment metrics. Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012). Bejing, China : Unknown Publisher, 2012.
    @inproceedings{40ecb968c0d24d5cb20062f15cfb70f5,
    title = "Toward smart service networks: An interdisciplinary service assessment metrics",
    abstract = "Abstract:Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous interdisciplinary collaboration, cooperation and coordination among the network participants. However, due to the heterogeneous background of such participants (i.e., business, technical, etc.), different interpretations of the shared terminology are likely to happen. Thus, confusion may appear in the multi-disciplinary communication of SNs participants which in turn may lead to performance anomalies. To deal with such a problem, we propose a novel framework of bi-dimensional (business vs technical) performance metric indicators built on the basis of a systems thinking mindset. By using our framework, a holistic picture of the multiple dimensions and structure of SNs is provided, so that the interdisciplinary service participants have a correct understanding of the service scope and required resources in operation. Moreover, and most importantly, it provides a way to examine the performance traceability of the services within a SN.",
    author = "Y. Wang and Y. Taher and {van den Heuvel}, W.J.A.M.",
    note = "in conjunction with the 16th IEEE International EDOC Conference (EDOC 2012)",
    year = "2012",
    language = "English",
    booktitle = "Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012)",
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    Wang, Y, Taher, Y & van den Heuvel, WJAM 2012, Toward smart service networks: An interdisciplinary service assessment metrics. in Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012). Unknown Publisher, Bejing, China.

    Toward smart service networks : An interdisciplinary service assessment metrics. / Wang, Y.; Taher, Y.; van den Heuvel, W.J.A.M.

    Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012). Bejing, China : Unknown Publisher, 2012.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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    T1 - Toward smart service networks

    T2 - An interdisciplinary service assessment metrics

    AU - Wang, Y.

    AU - Taher, Y.

    AU - van den Heuvel, W.J.A.M.

    N1 - in conjunction with the 16th IEEE International EDOC Conference (EDOC 2012)

    PY - 2012

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    N2 - Abstract:Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous interdisciplinary collaboration, cooperation and coordination among the network participants. However, due to the heterogeneous background of such participants (i.e., business, technical, etc.), different interpretations of the shared terminology are likely to happen. Thus, confusion may appear in the multi-disciplinary communication of SNs participants which in turn may lead to performance anomalies. To deal with such a problem, we propose a novel framework of bi-dimensional (business vs technical) performance metric indicators built on the basis of a systems thinking mindset. By using our framework, a holistic picture of the multiple dimensions and structure of SNs is provided, so that the interdisciplinary service participants have a correct understanding of the service scope and required resources in operation. Moreover, and most importantly, it provides a way to examine the performance traceability of the services within a SN.

    AB - Abstract:Service Networks (SNs) are open systems accommodating the co-production of new knowledge and services through organic peer-to-peer interactions. Key to broad success of SNs in practice is their ability to foster and ensure a high performance. By performance we mean the joint effort of tremendous interdisciplinary collaboration, cooperation and coordination among the network participants. However, due to the heterogeneous background of such participants (i.e., business, technical, etc.), different interpretations of the shared terminology are likely to happen. Thus, confusion may appear in the multi-disciplinary communication of SNs participants which in turn may lead to performance anomalies. To deal with such a problem, we propose a novel framework of bi-dimensional (business vs technical) performance metric indicators built on the basis of a systems thinking mindset. By using our framework, a holistic picture of the multiple dimensions and structure of SNs is provided, so that the interdisciplinary service participants have a correct understanding of the service scope and required resources in operation. Moreover, and most importantly, it provides a way to examine the performance traceability of the services within a SN.

    M3 - Conference contribution

    BT - Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012)

    PB - Unknown Publisher

    CY - Bejing, China

    ER -

    Wang Y, Taher Y, van den Heuvel WJAM. Toward smart service networks: An interdisciplinary service assessment metrics. In Proceedings of the 4th International Workshop on Service oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE 2012). Bejing, China: Unknown Publisher. 2012