Towards a model for building information awareness in crisis situations

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


In crisis situations access to information is key to reduce uncertainty and enable effective decision making. With the advent of modern information technologies there is an abundance of possibilities to obtain, process, and share information. The number of actors that can potentially provide information has grown concomitantly. The challenge therefore is no longer the availability of information but rather the ability to find and connect with actors providing information in a volatile and dynamic environment. This requires of organizations to be aware of the actors and their information potential, and actively build informational awareness. In this paper we propose a model for the development of the awareness of organizations of the information landscape during critical events. We validate this model using two case studies and extract key factors that contribute to the challenges and success of leveraging information potential of actors in a crisis.
Original languageEnglish
Title of host publicationProceedings of the 28th Americas Conference on Information Systems, (AMCIS 2022)
Place of PublicationMinneapolis
PublisherAssociation for Information Systems
Publication statusPublished - 2022


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