Abstract
Emerging technologies provide opportunities for the humanitarian responders’ community to enhance the effectiveness of their response to crisis situations. A part of this development can be contributed to a new type of information supply chains -driven by collaboration with digital, online communities- enabling organizations to make better informed decisions. However, how exactly and to what extend this collaboration impacts the decision making process is unknown. To improve these new information exchanges and the corresponding systems, an evaluation method is needed to assess the performance of these processes and systems. This paper builds on existing evaluation methods for information systems and design principles to propose such an impact evaluation framework. The proposed framework has been applied in a case study to demonstrate its potential to identify areas for further improvement in the (online) collaboration between information suppliers and users.
| Original language | English |
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| Title of host publication | Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013) |
| Editors | T. Comes, F. Fiedrich, S. Fortier, J. Geldermann, T. Müller |
| Place of Publication | Karlsruhe |
| Publisher | Karlsruhe Institute of Technology (KIT) |
| Pages | 536-545 |
| ISBN (Print) | 9783923704804 |
| Publication status | Published - 2013 |
| Event | 10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013) - Baden-Baden, Germany Duration: 12 May 2013 → 15 May 2013 |
Conference
| Conference | 10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013) |
|---|---|
| Country/Territory | Germany |
| City | Baden-Baden |
| Period | 12/05/13 → 15/05/13 |
Keywords
- impact evaluation
- system development
- information supply chain
- requirement analysis
- user participation