Towards an impact evaluation framework for the collaborative information supply chain in humanitarian crisis response

Kenny Meesters, B.A. van de Walle

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)

Abstract

Emerging technologies provide opportunities for the humanitarian responders’ community to enhance the effectiveness of their response to crisis situations. A part of this development can be contributed to a new type of information supply chains -driven by collaboration with digital, online communities- enabling organizations to make better informed decisions. However, how exactly and to what extend this collaboration impacts the decision making process is unknown. To improve these new information exchanges and the corresponding systems, an evaluation method is needed to assess the performance of these processes and systems. This paper builds on existing evaluation methods for information systems and design principles to propose such an impact evaluation framework. The proposed framework has been applied in a case study to demonstrate its potential to identify areas for further improvement in the (online) collaboration between information suppliers and users.
Original languageEnglish
Title of host publicationProceedings of the 10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013)
EditorsT. Comes, F. Fiedrich, S. Fortier, J. Geldermann, T. Müller
Place of PublicationKarlsruhe
PublisherKarlsruhe Institute of Technology (KIT)
Pages536-545
ISBN (Print)9783923704804
Publication statusPublished - 2013
Event10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013) - Baden-Baden, Germany
Duration: 12 May 201315 May 2013

Conference

Conference10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013)
CountryGermany
CityBaden-Baden
Period12/05/1315/05/13

Keywords

  • impact evaluation
  • system development
  • information supply chain
  • requirement analysis
  • user participation

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  • Cite this

    Meesters, K., & van de Walle, B. A. (2013). Towards an impact evaluation framework for the collaborative information supply chain in humanitarian crisis response. In T. Comes, F. Fiedrich, S. Fortier, J. Geldermann, & T. Müller (Eds.), Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2013) (pp. 536-545). Karlsruhe Institute of Technology (KIT). http://www.iscramlive.org/ISCRAM2013/files/181.pdf