Towards Perpetual Brand-Consumer Relationships

Julian R.K. Wichmann, Nico Wiegand, Werner Reinartz

Research output: Contribution to journalArticleProfessional

Abstract

Abstract Branded Product Platforms (BPPs) orchestrate the joint value creation by its platform participants to occupy consumers' entire need categories. They thereby evolve the brand-consumer relationship, allowing brands to foster intimate and perpetually ongoing interactions with consumers that transcend the traditional customer journey.
Original languageEnglish
Pages (from-to)28-35
JournalMarketing Review St. Gallen
Volume2/2021
Publication statusPublished - 1 Mar 2021
Externally publishedYes

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