Abstract
This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence
| Original language | English |
|---|---|
| Pages (from-to) | 261-273 |
| Number of pages | 13 |
| Journal | AI & Society : the Journal of Human-Centred Systems and Machine Intelligence |
| Volume | 26 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2011 |
| Externally published | Yes |