Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent

M.C. Kaptein, P. Markopoulos, B.E.R. Ruyter de, E.H.L. Aarts

Research output: Contribution to journalArticleScientificpeer-review

7 Citations (Scopus)

Abstract

This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence
Original languageEnglish
Pages (from-to)261-273
Number of pages13
JournalAI & Society : the Journal of Human-Centred Systems and Machine Intelligence
Volume26
Issue number3
DOIs
Publication statusPublished - 2011
Externally publishedYes

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