Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent

M.C. Kaptein, P. Markopoulos, B.E.R. Ruyter de, E.H.L. Aarts

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence
Original languageEnglish
Pages (from-to)261-273
Number of pages13
JournalAI & Society : the Journal of Human-Centred Systems and Machine Intelligence
Volume26
Issue number3
DOIs
Publication statusPublished - 2011
Externally publishedYes

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Robots
Feedback
Evaluation
Mimicry
Social Intelligence
Artificial Agents
Experiments
Robot
Artificial
Ambient intelligence
Key Words
Attitude Change
Experiment
Scenarios
Ambient Intelligence
Persuasion
Designer

Cite this

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title = "Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent",
abstract = "This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment (N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. Keywords: Ambient Intelligence – Attitude change – Persuasion – Friendliness – Chat-robot – Mimicry – Praise – Social intelligence",
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Two acts of social intelligence : the effects of mimicry and social praise on the evaluation of an artificial agent. / Kaptein, M.C.; Markopoulos, P.; Ruyter de, B.E.R.; Aarts, E.H.L.

In: AI & Society : the Journal of Human-Centred Systems and Machine Intelligence, Vol. 26, No. 3, 2011, p. 261-273.

Research output: Contribution to journalArticleScientificpeer-review

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