|Title of host publication||Reading and Writing Public Documents|
|Editors||D. Janssen, R. Neutelings|
|Place of Publication||Amsterdam|
|Publication status||Published - 2001|
Renkema, J. (2001). Undercover research into text quality as a tool for communication management: the case of the Dutch tax department. In D. Janssen, & R. Neutelings (Eds.), Reading and Writing Public Documents (pp. 37-57). John Benjamins.