Using cognitive and affective illustrations to enhance older adults’ website satisfaction and recall of online cancer-related information

N. Bol, J.C.M. van Weert, H.C.J.M. de Haes, E.F. Loos, S. de Heer, D. Sikkel, E.M.A. Smets

Research output: Contribution to journalArticleScientificpeer-review

36 Citations (Scopus)

Abstract

This study examined the effect of adding cognitive and affective illustrations to online health information (vs. text only) on older adults’ website satisfaction and recall of cancer-related information. Results of an online experiment among younger and older adults showed that illustrations increased satisfaction with attractiveness of the website. Younger adults were significantly more satisfied with the comprehensibility of the website than older adults, whereas older adults were more satisfied with perceived emotional support from the website than younger adults. Being more emotionally satisfied with the website led to greater recall of information for older adults, but not for younger adults. Illustrations can be used to enhance older adults’ website satisfaction and consequently recall of online cancer-related information.
Original languageEnglish
Pages (from-to)678-688
Number of pages11
JournalJournal of Health Communication
Volume29
Issue number7
DOIs
Publication statusPublished - 2014
Externally publishedYes

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