| Original language | English |
|---|---|
| Title of host publication | Advances in Services Marketing |
| Editors | H. Mülbacher, J-P. Flipo |
| Place of Publication | Germany |
| Publisher | Deutscher Universitäts Verlag |
| Pages | 155-180 |
| Number of pages | 26 |
| Publication status | Published - 1997 |
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