| Original language | Dutch |
|---|---|
| Title of host publication | Uw klant is ook maar een mens |
| Subtitle of host publication | Ratio en emotie in klantrelaties |
| Editors | L. Hop |
| Place of Publication | Amsterdam |
| Publisher | FT Prentice Hall |
| ISBN (Print) | 9043007552 |
| Publication status | Published - 2003 |
| Externally published | Yes |
Voorwoord
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional