| Original language | Dutch |
|---|---|
| Title of host publication | Uw klant is ook maar een mens |
| Subtitle of host publication | Ratio en emotie in klantrelaties |
| Editors | L. Hop |
| Place of Publication | Amsterdam |
| Publisher | FT Prentice Hall |
| ISBN (Print) | 9043007552 |
| Publication status | Published - 2003 |
| Externally published | Yes |
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