What do we talk about when we talk about disappointment? Distinguishing outcome-related disappointment from person-related disappointment

W.W. van Dijk, M. Zeelenberg

    Research output: Contribution to journalArticleScientificpeer-review

    47 Citations (Scopus)
    115 Downloads (Pure)

    Abstract

    Empirical research on the emotion disappointment has focused uniquely on disappointments produced by outcomes that are worse than expectations. Introspection suggests that in many cases persons instead of outcomes cause the disappointment. In the present study we therefore argue that the emotion word ''disappointment'' refers to two different emotional experiences, namely, outcome-related disappointment and person-related disappointment. Results from an empirical study support this distinction by showing that these two types of disappointment differ from each other and from anger and sadness with respect to appraisals and response types.
    Original languageEnglish
    Pages (from-to)787-807
    JournalCognition and Emotion
    Volume16
    Issue number6
    Publication statusPublished - 2002

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