Why UX Research Matters for HRI: The Case of Tablets as Mediators

Jan de Wit, Laura Pijpers, Rianne van den Berghe, Emiel Krahmer, Paul Vogt

Research output: Contribution to conferencePaperScientificpeer-review

Abstract

Many human-robot interaction systems involve a third component: a tablet, which can either be separate or integrated in the robot (as is the case in SoftBank Robotics' Pepper robot). Such a tablet can be used, for instance, to present information to the human user or to gain control over the robot's complex surroundings, by introducing a virtual environment as a substitute for interactions that would normally happen in the physical world. While such a tablet can potentially have a big impact on the usability of the entire system and affect the interaction between human and robot, it is often not explicitly included when evaluating the user experience of human-robot interaction. This paper describes a case study where three evaluation methods were combined in order to get a comprehensive overview of the user experience of an Intelligent Tutoring System (ITS), consisting of a robot and a tablet. The results show several major usability issues with the virtual environment, which could have affected the experience of interacting with the robot. This underlines the importance of including not only the robot itself, but also any other interaction mediators in an iterative design process.
Original languageEnglish
Publication statusPublished - May 2019
EventThe Challenges of Working on Social Robots that Collaborate with People. - ACM CHI Conference on Human Factors in Computing Systems (CHI2019), Glasgow, United Kingdom
Duration: 4 May 2019 → …

Workshop

WorkshopThe Challenges of Working on Social Robots that Collaborate with People.
CountryUnited Kingdom
CityGlasgow
Period4/05/19 → …

Fingerprint

Robots
Human robot interaction
Virtual reality
Gain control
Intelligent systems
Robotics

Keywords

  • Autonomous robots
  • User centered design
  • Design methodology
  • Human-Robot Interaction

Cite this

de Wit, J., Pijpers, L., van den Berghe, R., Krahmer, E., & Vogt, P. (2019). Why UX Research Matters for HRI: The Case of Tablets as Mediators. Paper presented at The Challenges of Working on Social Robots that Collaborate with People., Glasgow, United Kingdom.
de Wit, Jan ; Pijpers, Laura ; van den Berghe, Rianne ; Krahmer, Emiel ; Vogt, Paul. / Why UX Research Matters for HRI: The Case of Tablets as Mediators. Paper presented at The Challenges of Working on Social Robots that Collaborate with People., Glasgow, United Kingdom.
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abstract = "Many human-robot interaction systems involve a third component: a tablet, which can either be separate or integrated in the robot (as is the case in SoftBank Robotics' Pepper robot). Such a tablet can be used, for instance, to present information to the human user or to gain control over the robot's complex surroundings, by introducing a virtual environment as a substitute for interactions that would normally happen in the physical world. While such a tablet can potentially have a big impact on the usability of the entire system and affect the interaction between human and robot, it is often not explicitly included when evaluating the user experience of human-robot interaction. This paper describes a case study where three evaluation methods were combined in order to get a comprehensive overview of the user experience of an Intelligent Tutoring System (ITS), consisting of a robot and a tablet. The results show several major usability issues with the virtual environment, which could have affected the experience of interacting with the robot. This underlines the importance of including not only the robot itself, but also any other interaction mediators in an iterative design process.",
keywords = "Autonomous robots, User centered design, Design methodology, Human-Robot Interaction",
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de Wit, J, Pijpers, L, van den Berghe, R, Krahmer, E & Vogt, P 2019, 'Why UX Research Matters for HRI: The Case of Tablets as Mediators', Paper presented at The Challenges of Working on Social Robots that Collaborate with People., Glasgow, United Kingdom, 4/05/19.

Why UX Research Matters for HRI: The Case of Tablets as Mediators. / de Wit, Jan; Pijpers, Laura; van den Berghe, Rianne; Krahmer, Emiel; Vogt, Paul.

2019. Paper presented at The Challenges of Working on Social Robots that Collaborate with People., Glasgow, United Kingdom.

Research output: Contribution to conferencePaperScientificpeer-review

TY - CONF

T1 - Why UX Research Matters for HRI: The Case of Tablets as Mediators

AU - de Wit, Jan

AU - Pijpers, Laura

AU - van den Berghe, Rianne

AU - Krahmer, Emiel

AU - Vogt, Paul

PY - 2019/5

Y1 - 2019/5

N2 - Many human-robot interaction systems involve a third component: a tablet, which can either be separate or integrated in the robot (as is the case in SoftBank Robotics' Pepper robot). Such a tablet can be used, for instance, to present information to the human user or to gain control over the robot's complex surroundings, by introducing a virtual environment as a substitute for interactions that would normally happen in the physical world. While such a tablet can potentially have a big impact on the usability of the entire system and affect the interaction between human and robot, it is often not explicitly included when evaluating the user experience of human-robot interaction. This paper describes a case study where three evaluation methods were combined in order to get a comprehensive overview of the user experience of an Intelligent Tutoring System (ITS), consisting of a robot and a tablet. The results show several major usability issues with the virtual environment, which could have affected the experience of interacting with the robot. This underlines the importance of including not only the robot itself, but also any other interaction mediators in an iterative design process.

AB - Many human-robot interaction systems involve a third component: a tablet, which can either be separate or integrated in the robot (as is the case in SoftBank Robotics' Pepper robot). Such a tablet can be used, for instance, to present information to the human user or to gain control over the robot's complex surroundings, by introducing a virtual environment as a substitute for interactions that would normally happen in the physical world. While such a tablet can potentially have a big impact on the usability of the entire system and affect the interaction between human and robot, it is often not explicitly included when evaluating the user experience of human-robot interaction. This paper describes a case study where three evaluation methods were combined in order to get a comprehensive overview of the user experience of an Intelligent Tutoring System (ITS), consisting of a robot and a tablet. The results show several major usability issues with the virtual environment, which could have affected the experience of interacting with the robot. This underlines the importance of including not only the robot itself, but also any other interaction mediators in an iterative design process.

KW - Autonomous robots

KW - User centered design

KW - Design methodology

KW - Human-Robot Interaction

M3 - Paper

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de Wit J, Pijpers L, van den Berghe R, Krahmer E, Vogt P. Why UX Research Matters for HRI: The Case of Tablets as Mediators. 2019. Paper presented at The Challenges of Working on Social Robots that Collaborate with People., Glasgow, United Kingdom.