Abstract
Chatbots have several affordances that may stimulate self-disclosure and help-seeking by people with mental health problems, such as accessibility, anonymity, and convenience. This study aims to examine the effect of reciprocal self-disclosure by chatbots on friendship formation between humans and chatbots. For this, a Wizard of Oz experiment with two conditions was conducted. Participants (N = 86) were randomly assigned to either the condition with or without reciprocal self-disclosure by the chatbot. Our preliminary findings revealed that there was no significant difference between the conditions regarding feelings of friendship. However, the results showed that people trusted the chatbot in the reciprocal self-disclosure condition more. Furthermore, people perceived the chatbot in the reciprocal self-disclosure condition as more empathetic. These first results suggest that in developing affective social chatbots it would be important to implement reciprocal self-disclosure as it stimulates perceptions of trust and empathy.
| Original language | English |
|---|---|
| Title of host publication | 2023 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos |
| Subtitle of host publication | ACIIW |
| Publisher | IEEE |
| Number of pages | 4 |
| Edition | 11 |
| DOIs | |
| Publication status | Published - 10 Sept 2023 |
| Event | 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos - Cambridge, United States Duration: 10 Sept 2023 → 13 Sept 2023 Conference number: 11 |
Conference
| Conference | 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos |
|---|---|
| Abbreviated title | (ACIIW) |
| Country/Territory | United States |
| City | Cambridge |
| Period | 10/09/23 → 13/09/23 |
Keywords
- affective computing
- affordances
- chatbots
- empathy
- friendship